Matias Gil
Founder & AI Architect at Geneis AI
About
Matias builds AI-powered customer service systems that help businesses across Latin America automate their operations on WhatsApp, Instagram, and Facebook Messenger. With deep expertise in conversational AI architecture, natural language processing, and messaging platform APIs, he designs intelligent agents that handle thousands of customer interactions daily — from answering questions and qualifying leads to scheduling appointments and processing orders.
As the founder of Geneis AI, Matias works directly with small and medium businesses to implement AI automation that delivers measurable results: faster response times, higher customer satisfaction, and significant cost reduction. His approach combines cutting-edge large language models with practical business logic, ensuring AI assistants that are both technically sophisticated and genuinely useful for end customers.
Expertise
Published Content
AI Multichannel Customer Service: WhatsApp, Instagram & Messenger Guide
Comprehensive guide covering implementation strategies, metrics, and a 5-step roadmap for AI-powered multichannel support.
February 2026 · 20 min read
Solutions Built
WhatsApp AI Automation
24/7 AI assistants for WhatsApp Business — handling customer support, sales, and appointment scheduling.
Instagram Sales Chatbot
AI-powered DM automation that turns Story replies and comments into qualified leads and sales.
Messenger AI Bot
Structured Messenger bots with persistent menus, webviews, and click-to-message ad integration.
Work with Matias
Book a free 30-minute discovery call to discuss how AI automation can transform your customer service.
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