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Matias Gil

Founder & AI Architect at Geneis AI

About

Matias builds AI-powered customer service systems that help businesses across Latin America automate their operations on WhatsApp, Instagram, and Facebook Messenger. With deep expertise in conversational AI architecture, natural language processing, and messaging platform APIs, he designs intelligent agents that handle thousands of customer interactions daily — from answering questions and qualifying leads to scheduling appointments and processing orders.

As the founder of Geneis AI, Matias works directly with small and medium businesses to implement AI automation that delivers measurable results: faster response times, higher customer satisfaction, and significant cost reduction. His approach combines cutting-edge large language models with practical business logic, ensuring AI assistants that are both technically sophisticated and genuinely useful for end customers.

Expertise

Conversational AIWhatsApp Business APIInstagram Messaging APIFacebook Messenger PlatformNatural Language ProcessingAI Agent ArchitectureCustomer Service AutomationLead Qualification BotsCRM IntegrationMulti-channel Messaging

Published Content

AI Multichannel Customer Service: WhatsApp, Instagram & Messenger Guide

Comprehensive guide covering implementation strategies, metrics, and a 5-step roadmap for AI-powered multichannel support.

February 2026 · 20 min read

Solutions Built

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